ms2bd's Privacy Policy

Introduction & Scope

ms2bd operates a safe and reliable online gaming platform for players in Bangladesh. Protecting your privacy is a core responsibility we take seriously. This privacy policy ("Policy") explains how ms2bd ("we", "our", "platform") collects, processes, stores, and safeguards your personal information ("data").

This policy applies to the ms2bd website, mobile version, and all related services. By creating an account on our platform, using our services, or contacting us, you are accepting this policy.

We believe transparency is the foundation of trust. That is why we want to be clear about what data we collect, why we collect it, and how it is used.

Information We Collect

ms2bd may collect the following types of information from you. The purpose of collecting this information is entirely related to providing and improving our services.

2.1 Information You Provide Directly

• Name, date of birth, and documents required for identity verification.
• Email address and contact details.
• Username and password provided at the time of account registration (stored in encrypted form).
• Financial information — such as your preferred payment method (bKash, Nagad, Rocket, or bank transfer) and transaction records.
• Responsible gaming limits and self-exclusion related information.
• Messages or complaints you send when contacting our support team.

2.2 Automatically Collected Information

• IP address, browser type, and device identifier information.
• Your session logs — when you logged in, how long you spent on the platform, and which games or sections you visited.
• Browsing behaviour data collected through cookies and similar tracking technologies.
• Referral source — information about how you arrived at ms2bd.
• Device operating system and screen resolution.

2.3 Information Received from Third Parties

• Transaction verification information from payment processors (such as bKash, Nagad, Rocket).
• Age and identity confirmation data from identity verification service providers.
• Information from specialised service providers for fraud prevention and risk assessment.

How We Use Your Information

ms2bd uses your information only for legitimate and specific purposes. Each purpose is described in detail below.

3.1 Account Management & Service Delivery

Your information is used to create, verify, and manage your account. This includes processing your payments, completing deposit requests, and confirming withdrawals.

3.2 Identity Verification & Age Confirmation

Only those aged 21 or above may become members of ms2bd. We collect identity document information to ensure this requirement is met and to verify account identity.

3.3 Security & Fraud Prevention

To protect our platform and our users, we analyse data to detect and prevent suspicious activity. We use SSL encryption and advanced security measures to keep your account secure.

3.4 Customer Support & Communication

We contact you to respond to your requests, complaints, or questions, and to inform you of important account-related updates. Our support team is available 24/7 in Bengali and English.

3.5 Ensuring Responsible Gaming

We monitor your gaming activity to ensure responsible gaming. Where needed, we can assist you with self-exclusion or setting limits.

3.6 Service Improvement

We analyse aggregated and anonymised data to further improve the user experience and to develop new features.

Data Storage & Security

ms2bd applies industry-leading security measures to protect your information. The key elements of our security programme are as follows.

4.1 Encryption

All your data is protected through SSL encryption technology. This means your information cannot be accessed by unauthorised parties, whether in transit or in storage.

4.2 Access Controls

Only authorised staff can access your personal information, and even they can only view data as required for their role. All our staff are bound by strict confidentiality agreements.

4.3 Data Retention Period

We retain your information for as long as your account is active and as needed to provide services. Even after an account is closed, we may retain necessary information for a defined period for legal obligations, dispute resolution, and fraud prevention purposes.

4.4 Security Breach

If a security breach occurs that is likely to affect your information, we will notify you as quickly as possible and provide guidance on the steps to take.

Data Sharing & Third Parties

ms2bd does not sell your personal information or transfer it to third parties for commercial purposes. However, we may share your information in certain circumstances.

5.1 Service Provider Partners

The trusted third parties with whom we may share information include payment processors (bKash, Nagad, Rocket, and banks), identity verification service providers, and technical infrastructure providers. Information is shared with these partners only to carry out specific functions, and they are required to comply with our privacy standards.

5.2 Legal Obligations

If required by a court order, legal process, or the demand of a regulatory authority, we may disclose your information to fulfil legal obligations.

5.3 Fraud & Abuse Prevention

In the interest of active fraud investigations or preventing unauthorised activity, and to protect our users, necessary information may be shared with the relevant authorities.

5.4 Business Transfers

In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new entity. We will notify you in advance of any such change.

Cookies & Tracking Technologies

The ms2bd website uses cookies and similar technologies. Cookies are small text files stored on your device that help our platform remember your preferences and manage sessions.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, storing security tokens, and running the basic functions of the website. Without them, ms2bd cannot function properly.

6.2 Functional Cookies

These cookies are used to remember your language preference, interface settings, and personalisation options.

6.3 Analytics Cookies

We collect anonymous analytics data to understand website usage statistics and to improve the quality of our services. This data is not directly linked to any individual.

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may affect some functions of the platform.

Your Rights

You have specific rights regarding your personal information. ms2bd respects these rights and processes your requests within a reasonable timeframe.

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is any error in your information, you can request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, however if there are legal obligations not all information may be able to be deleted.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
• Right to Data Portability: You can request to receive your information in a structured and commonly used format.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Withdraw Consent: Where processing of your information relies on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will verify your request and take the appropriate action.

Protection of Minors

ms2bd provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

We take age verification steps at the time of account creation. If we find that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our services, please notify our support team immediately.

International Data Transfers

ms2bd is committed to serving users in Bangladesh. Our servers and data processing facilities may be located in various countries. Regardless of where your information is stored or processed, we ensure that the protections described in this policy apply everywhere.

We only work with processors who comply with internationally recognised data protection standards and have entered into appropriate agreements to protect your information.

Policy Changes

We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways.

• The updated policy will be published on this page.
• Registered users will be notified by email or through the platform.
• For significant changes, a clear notice will be shown at the time of login.

We advise you to visit this page regularly and stay updated on any changes. Continuing to use ms2bd's services after a change has been made will be considered as acceptance of the new policy.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, we are always here for you. Our dedicated support team processes any privacy-related requests quickly and efficiently.

Contact us and when sending your request, please include the following: your full name, the email address linked to your account, and a clear description of your request.

ms2bd respects your right to privacy and every request is taken seriously.